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It couldn't hurt to test out various websites for user evaluations of a source either. You will indeed find a more complete picture of them, the quality of their results, and potentially their compliance to deal with the intermittent customer grievances that will come. This is unavoidable for any sizeable company though so look cautiously and keep the numbers in perspective. Fifteen complaints out of one million isn't horrible. Especially if only 2 out of the 15 were unable to be resolved satisfactorily. Begin unravelling all your reverse phone lookup mysteries immediately with the Reverse Phone Service database!