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It doesn't hurt to test out other sites for user reviews of a source either. You will certainly discover a more complete picture of them, the quality of their findings, and potentially their willingness to deal with the intermittent consumer grievances that will come. This is inescapable for any sizeable business though so look carefully and keep the numbers in perspective. 15 complaints out of a million isn't bad. Particularly if only 2 out of the 15 were unable to be resolved agreeably. Begin deciphering all your reverse phone lookup mysteries immediately with the Reverse Phone Service directory!