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It couldn't hurt to check other sites for user evaluations of a source either. You will indeed find a more complete picture of them, the quality of their results, and potentially their willingness to deal with the occasional customer grievances that will come. This is inescapable for any sizeable company though so inspect carefully and keep the numbers in perspective. 15 complaints out of one million isn't horrible. Particularly if only two out of the 15 were unable to be resolved satisfactorily. Start unravelling all your reverse phone lookup mysteries today with the Reverse Phone Service database!