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It doesn't hurt to test out other websites for user evaluations of a provider either. You will indeed discover a more complete picture of them, the superiority of their results, and possibly their willingness to deal with the occasional consumer complaints that will come. This is inescapable for any large business though so look carefully and keep the numbers in perspective. 15 complaints out of a million isn't horrible. Especially if only two out of the 15 weren't resolved satisfactorily. Start deciphering all your reverse phone lookup mysteries immediately with the Reverse Phone Service directory!