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It couldn't hurt to test out other websites for user evaluations of a provider either. You will indeed discover a more complete representation of them, the quality of their findings, and possibly their willingness to handle the occasional consumer grievances that will occur. This is inescapable for any large company though so look carefully and keep the numbers in perspective. 15 complaints out of one million isn't horrible. Particularly if only 2 out of the 15 weren't decided upon satisfactorily. Start deciphering all your reverse phone lookup mysteries immediately with the Reverse Phone Service database!