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It couldn't hurt to test out other sites for user evaluations of a provider either. You will indeed find a more comprehensive representation of them, the quality of their results, and potentially their compliance to handle the intermittent consumer grievances that will occur. This is unavoidable for any large business though so inspect cautiously and keep the numbers in perspective. Fifteen complaints out of a million isn't horrible. Especially if only 2 out of the 15 were unable to be resolved satisfactorily. Begin deciphering all your reverse phone lookup mysteries right away with the Reverse Phone Service database!