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It couldn't hurt to test out other sites for user reviews of a provider either. You will indeed find a more complete picture of them, the quality of their findings, and potentially their compliance to handle the intermittent customer complaints that will occur. This is inescapable for any sizeable business though so look carefully and keep the numbers in perspective. 15 objections out of a million isn't horrible. Particularly if only 2 out of the 15 were unable to be resolved satisfactorily. Start unravelling all your reverse phone lookup mysteries immediately with the Reverse Phone Service database!