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It doesn't hurt to test out other sites for user reviews of a source either. You will indeed find a more complete representation of them, the superiority of their findings, and potentially their compliance to handle the occasional customer grievances that will occur. This is inescapable for any large business though so inspect carefully and keep the numbers in perspective. 15 complaints out of a million isn't horrible. Especially if only 2 out of the 15 weren't resolved satisfactorily. Start deciphering all your reverse phone lookup mysteries immediately with the Reverse Phone Service database!