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It doesn't hurt to test out other sites for user evaluations of a source either. You will indeed find a more comprehensive representation of them, the quality of their results, and potentially their willingness to deal with the intermittent customer grievances that will occur. This is unavoidable for any sizeable company though so inspect cautiously and keep the numbers in perspective. 15 complaints out of one million isn't horrible. Particularly if only two out of the fifteen weren't resolved satisfactorily. Start deciphering all your reverse phone lookup mysteries immediately with the Reverse Phone Service database!