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It couldn't hurt to test out other websites for user reviews of a source either. You will certainly find a more comprehensive picture of them, the quality of their results, and potentially their compliance to deal with the intermittent customer grievances that will occur. This is inescapable for any sizeable company though so look carefully and keep the numbers in perspective. Fifteen complaints out of a million isn't bad. Especially if only 2 out of the fifteen weren't resolved satisfactorily. Begin unravelling all your reverse phone lookup mysteries immediately with the Reverse Phone Service database!