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It couldn't hurt to test out other websites for user evaluations of a provider either. You will indeed find a more complete picture of them, the quality of their findings, and potentially their compliance to deal with the intermittent customer grievances that will occur. This is inescapable for any sizeable business though so look carefully and keep the numbers in perspective. 15 complaints out of a million isn't bad. Particularly if only 2 out of the fifteen were unable to be decided upon satisfactorily. Begin deciphering all your reverse phone lookup mysteries right away with the Reverse Phone Service database!