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It couldn't hurt to test out other sites for user evaluations of a provider either. You will indeed find a more complete representation of them, the quality of their findings, and possibly their willingness to deal with the intermittent consumer complaints that will come. This is inescapable for any sizeable business though so look carefully and keep the numbers in perspective. Fifteen complaints out of one million isn't horrible. Particularly if only two out of the fifteen weren't resolved satisfactorily. Start unravelling all your reverse phone lookup mysteries right away with the Reverse Phone Service database!