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It couldn't hurt to test out other websites for user evaluations of a source either. You will indeed discover a more comprehensive picture of them, the superiority of their results, and potentially their willingness to deal with the intermittent customer complaints that will occur. This is inescapable for any large company though so look carefully and keep the numbers in perspective. 15 complaints out of one million isn't horrible. Especially if only two out of the 15 weren't resolved satisfactorily. Start deciphering all your reverse phone lookup mysteries immediately with the Reverse Phone Service database!