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It couldn't hurt to test out other websites for user reviews of a source either. You will indeed find a more complete picture of them, the quality of their findings, and potentially their willingness to handle the occasional customer grievances that will come. This is inescapable for any sizeable business though so inspect carefully and keep the numbers in perspective. Fifteen complaints out of one million isn't bad. Especially if only two out of the 15 weren't resolved agreeably. Begin deciphering all your reverse phone lookup mysteries right away with the Reverse Phone Service directory!