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It doesn't hurt to test out other sites for user evaluations of a source either. You will indeed discover a more complete picture of them, the quality of their results, and potentially their willingness to handle the occasional customer grievances that will occur. This is inescapable for any sizeable business though so inspect cautiously and keep the numbers in perspective. 15 complaints out of a million isn't bad. Especially if only two out of the 15 were unable to be resolved satisfactorily. Begin unravelling all your reverse phone lookup mysteries immediately with the Reverse Phone Service database!