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It couldn't hurt to test out various sites for user reviews of a provider either. You will indeed discover a more complete picture of them, the quality of their results, and potentially their willingness to handle the intermittent customer complaints that will come. This is unavoidable for any sizeable business though so inspect cautiously and keep the numbers in perspective. 15 complaints out of a million isn't bad. Especially if only 2 out of the 15 weren't resolved satisfactorily. Start deciphering all your reverse phone lookup mysteries immediately with the Reverse Phone Service database!