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It couldn't hurt to test out other websites for user evaluations of a provider either. You will indeed find a more comprehensive representation of them, the superiority of their results, and potentially their willingness to deal with the intermittent consumer complaints that will occur. This is inescapable for any sizeable business though so inspect cautiously and keep the numbers in perspective. Fifteen complaints out of one million isn't horrible. Especially if only two out of the 15 weren't resolved agreeably. Start deciphering all your reverse phone lookup mysteries right away with the Reverse Phone Service database!