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It couldn't hurt to test out other websites for user evaluations of a provider either. You will indeed find a more comprehensive picture of them, the quality of their findings, and possibly their compliance to handle the intermittent customer grievances that will come. This is inescapable for any large company though so look carefully and keep the numbers in mind. 15 complaints out of a million isn't horrible. Especially if only 2 out of the 15 were unable to be resolved agreeably. Begin deciphering all your reverse phone lookup mysteries right away with the Reverse Phone Service database!