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It couldn't hurt to test out various sites for user evaluations of a source either. You will indeed find a more complete representation of them, the quality of their results, and possibly their compliance to handle the intermittent customer grievances that will occur. This is inescapable for any sizeable company though so look carefully and keep the numbers in perspective. 15 complaints out of a million isn't bad. Especially if only 2 out of the 15 weren't resolved satisfactorily. Start deciphering all your reverse phone lookup mysteries right away with the Reverse Phone Service database!