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It doesn't hurt to test out various sites for user evaluations of a source either. You will indeed discover a more comprehensive picture of them, the quality of their findings, and potentially their willingness to handle the intermittent customer complaints that will come. This is inescapable for any sizeable business though so look carefully and keep the numbers in perspective. Fifteen complaints out of a million isn't horrible. Especially if only two out of the 15 weren't resolved satisfactorily. Begin deciphering all your reverse phone lookup mysteries immediately with the Reverse Phone Service database!