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It couldn't hurt to test out other websites for user reviews of a source either. You will indeed discover a more comprehensive representation of them, the quality of their findings, and possibly their willingness to deal with the occasional customer grievances that will come. This is inescapable for any sizeable business though so look carefully and keep the numbers in perspective. Fifteen complaints out of a million isn't bad. Especially if only two out of the fifteen weren't resolved satisfactorily. Start deciphering all your reverse phone lookup mysteries immediately with the Reverse Phone Service database!