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It couldn't hurt to test out other sites for user reviews of a source either. You will certainly discover a more complete picture of them, the quality of their results, and potentially their willingness to handle the occasional consumer complaints that will come. This is inescapable for any sizeable business though so look carefully and keep the numbers in perspective. 15 complaints out of a million isn't bad. Especially if only two out of the 15 weren't resolved satisfactorily. Begin deciphering all your reverse phone lookup mysteries immediately with the Reverse Phone Service directory!