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It doesn't hurt to test out other websites for user evaluations of a provider either. You will indeed discover a more comprehensive picture of them, the quality of their results, and potentially their compliance to deal with the intermittent customer grievances that will come. This is inescapable for any sizeable business though so inspect cautiously and keep the numbers in perspective. 15 complaints out of a million isn't bad. Particularly if only 2 out of the 15 were unable to be resolved satisfactorily. Start deciphering all your reverse phone lookup mysteries today with the Reverse Phone Service directory!