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It couldn't hurt to test out other sites for user evaluations of a provider either. You will indeed find a more comprehensive representation of them, the quality of their findings, and potentially their compliance to handle the occasional customer grievances that will occur. This is inescapable for any large company though so look cautiously and keep the numbers in perspective. 15 complaints out of one million isn't horrible. Especially if only 2 out of the fifteen were unable to be decided upon agreeably. Start deciphering all your reverse phone lookup mysteries immediately with the Reverse Phone Service directory!