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It couldn't hurt to test out other websites for user evaluations of a provider either. You will indeed discover a more comprehensive picture of them, the quality of their results, and possibly their compliance to deal with the occasional customer complaints that will occur. This is unavoidable for any sizeable business though so inspect cautiously and keep the numbers in perspective. 15 complaints out of one million isn't horrible. Particularly if only two out of the 15 were unable to be resolved satisfactorily. Start unravelling all your reverse phone lookup mysteries immediately with the Reverse Phone Service directory!