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It couldn't hurt to test out various sites for user evaluations of a provider either. You will indeed find a more complete picture of them, the quality of their findings, and possibly their willingness to handle the intermittent customer grievances that will occur. This is inescapable for any sizeable business nonetheless so look carefully and keep the numbers in perspective. 15 complaints out of a million isn't horrible. Especially if only 2 out of the 15 weren't resolved satisfactorily. Start unravelling all your reverse phone lookup mysteries today with the Reverse Phone Service database!