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It doesn't hurt to check various websites for user evaluations of a source either. You will indeed find a more comprehensive picture of them, the quality of their findings, and possibly their willingness to handle the intermittent customer complaints that will occur. This is inescapable for any large business though so look carefully and keep the numbers in perspective. Fifteen complaints out of one million isn't horrible. Especially if only two out of the 15 weren't resolved satisfactorily. Start deciphering all your reverse phone lookup mysteries right away with the Reverse Phone Service database!