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It couldn't hurt to test out other websites for user reviews of a source either. You will indeed discover a more complete representation of them, the quality of their results, and possibly their compliance to handle the intermittent customer grievances that will occur. This is inescapable for any large business though so look carefully and keep the numbers in perspective. 15 complaints out of a million isn't horrible. Especially if only two out of the fifteen were unable to be resolved agreeably. Begin deciphering all your reverse phone lookup mysteries immediately with the Reverse Phone Service directory!