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It couldn't hurt to test out other sites for user evaluations of a source either. You will indeed find a more complete picture of them, the quality of their results, and potentially their willingness to deal with the intermittent customer grievances that will occur. This is inescapable for any large company though so inspect carefully and keep the numbers in perspective. 15 complaints out of a million isn't horrible. Especially if only two out of the fifteen weren't resolved satisfactorily. Begin deciphering all your reverse phone lookup mysteries right away with the Reverse Phone Service database!