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It couldn't hurt to test out other websites for user evaluations of a source either. You will indeed discover a more comprehensive picture of them, the quality of their findings, and potentially their willingness to handle the occasional consumer grievances that will come. This is inescapable for any large company though so look cautiously and keep the numbers in perspective. 15 complaints out of a million isn't horrible. Especially if only two out of the 15 were unable to be resolved agreeably. Start unravelling all your reverse phone lookup mysteries immediately with the Reverse Phone Service database!