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It couldn't hurt to test out other websites for user evaluations of a provider either. You will indeed discover a more comprehensive picture of them, the quality of their results, and potentially their compliance to deal with the intermittent consumer grievances that will come. This is inescapable for any sizeable business nonetheless so look carefully and keep the numbers in perspective. 15 complaints out of a million isn't horrible. Particularly if only 2 out of the 15 were unable to be resolved satisfactorily. Start unravelling all your reverse phone lookup mysteries immediately with the Reverse Phone Service directory!