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It doesn't hurt to test out other websites for user evaluations of a source either. You will indeed find a more complete picture of them, the quality of their findings, and possibly their compliance to deal with the intermittent customer grievances that will occur. This is inescapable for any large company though so inspect carefully and keep the numbers in perspective. 15 complaints out of a million isn't horrible. Particularly if only 2 out of the 15 were unable to be resolved satisfactorily. Begin unravelling all your reverse phone lookup mysteries right away with the Reverse Phone Service directory!