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It couldn't hurt to test out other sites for user reviews of a provider either. You will indeed discover a more complete picture of them, the quality of their findings, and possibly their compliance to handle the intermittent customer complaints that will occur. This is inescapable for any sizeable business though so inspect carefully and keep the numbers in perspective. 15 complaints out of one million isn't horrible. Particularly if only 2 out of the 15 were unable to be decided upon agreeably. Begin unravelling all your reverse phone lookup mysteries immediately with the Reverse Phone Service directory!