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It couldn't hurt to check other websites for user evaluations of a provider either. You will indeed find a more complete picture of them, the quality of their findings, and possibly their willingness to deal with the intermittent consumer grievances that will occur. This is inescapable for any large company though so inspect carefully and keep the numbers in perspective. 15 complaints out of a million isn't bad. Especially if only two out of the 15 weren't resolved satisfactorily. Begin deciphering all your reverse phone lookup mysteries right away with the Reverse Phone Service directory!