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It couldn't hurt to test out other websites for user evaluations of a provider either. You will indeed find a more complete picture of them, the quality of their results, and potentially their willingness to handle the intermittent customer grievances that will occur. This is unavoidable for any sizeable company though so inspect carefully and keep the numbers in perspective. 15 complaints out of a million isn't bad. Especially if only 2 out of the fifteen were unable to be resolved satisfactorily. Begin deciphering all your reverse phone lookup mysteries immediately with the Reverse Phone Service directory!