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It couldn't hurt to check various sites for user evaluations of a provider either. You will indeed discover a more complete picture of them, the quality of their findings, and possibly their willingness to deal with the occasional customer complaints that will come. This is inescapable for any large company though so look carefully and keep the numbers in perspective. Fifteen complaints out of a million isn't horrible. Particularly if only two out of the 15 were unable to be resolved satisfactorily. Start deciphering all your reverse phone lookup mysteries immediately with the Reverse Phone Service database!