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It couldn't hurt to check other websites for user reviews of a provider either. You will indeed find a more comprehensive picture of them, the quality of their findings, and possibly their compliance to deal with the intermittent customer grievances that will come. This is inescapable for any large business though so look carefully and keep the numbers in perspective. 15 complaints out of one million isn't horrible. Particularly if only 2 out of the 15 weren't resolved satisfactorily. Begin deciphering all your reverse phone lookup mysteries immediately with the Reverse Phone Service database!