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It couldn't hurt to test out other sites for user evaluations of a provider either. You will indeed find a more complete picture of them, the quality of their results, and possibly their willingness to deal with the intermittent customer grievances that will occur. This is inescapable for any sizeable company though so inspect cautiously and keep the numbers in perspective. 15 complaints out of a million isn't bad. Especially if only two out of the fifteen weren't decided upon satisfactorily. Start unravelling all your reverse phone lookup mysteries right away with the Reverse Phone Service database!