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It couldn't hurt to test out other websites for user evaluations of a provider either. You will indeed find a more comprehensive representation of them, the quality of their results, and potentially their willingness to handle the intermittent customer grievances that will occur. This is inescapable for any sizeable business though so look carefully and keep the numbers in perspective. 15 complaints out of a million isn't horrible. Especially if only two out of the 15 weren't decided upon agreeably. Start deciphering all your reverse phone lookup mysteries today with the Reverse Phone Service database!