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It couldn't hurt to test out other sites for user evaluations of a provider either. You will indeed find a more comprehensive representation of them, the quality of their results, and possibly their willingness to handle the intermittent customer grievances that will come. This is inescapable for any sizeable company though so look carefully and keep the numbers in perspective. Fifteen complaints out of a million isn't bad. Particularly if only two out of the 15 weren't resolved satisfactorily. Start unravelling all your reverse phone lookup mysteries right away with the Reverse Phone Service database!