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It doesn't hurt to test out other sites for user reviews of a provider either. You will indeed find a more comprehensive picture of them, the quality of their findings, and possibly their willingness to handle the intermittent customer grievances that will occur. This is inescapable for any large company though so look cautiously and keep the numbers in perspective. 15 complaints out of a million isn't bad. Especially if only two out of the 15 weren't decided upon satisfactorily. Begin unravelling all your reverse phone lookup mysteries immediately with the Reverse Phone Service directory!