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It couldn't hurt to test out other websites for user evaluations of a source either. You will indeed discover a more comprehensive representation of them, the superiority of their findings, and possibly their willingness to deal with the intermittent customer complaints that will come. This is inescapable for any sizeable business though so inspect carefully and keep the numbers in perspective. 15 complaints out of one million isn't horrible. Especially if only two out of the fifteen weren't resolved satisfactorily. Start deciphering all your reverse phone lookup mysteries immediately with the Reverse Phone Service database!