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It couldn't hurt to test out other sites for user evaluations of a provider either. You will indeed find a more complete picture of them, the quality of their findings, and possibly their compliance to deal with the occasional consumer grievances that will come. This is unavoidable for any large company nonetheless so look carefully and keep the numbers in perspective. Fifteen complaints out of a million isn't horrible. Especially if only two out of the 15 were unable to be resolved satisfactorily. Start unravelling all your reverse phone lookup mysteries immediately with the Reverse Phone Service database!