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It couldn't hurt to test out other sites for user evaluations of a provider either. You will indeed find a more complete picture of them, the quality of their findings, and possibly their compliance to handle the intermittent consumer grievances that will occur. This is unavoidable for any sizeable business though so inspect carefully and keep the numbers in perspective. 15 complaints out of a million isn't horrible. Particularly if only two out of the fifteen weren't resolved satisfactorily. Begin deciphering all your reverse phone lookup mysteries right away with the Reverse Phone Service database!