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It couldn't hurt to test out various sites for user reviews of a provider either. You will indeed find a more complete picture of them, the quality of their results, and possibly their willingness to deal with the occasional customer complaints that will come. This is inescapable for any sizeable business though so inspect carefully and keep the numbers in perspective. Fifteen complaints out of a million isn't horrible. Particularly if only 2 out of the 15 were unable to be resolved satisfactorily. Start unravelling all your reverse phone lookup mysteries right away with the Reverse Phone Service directory!