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It couldn't hurt to test out other websites for user evaluations of a source either. You will indeed find a more complete picture of them, the superiority of their results, and potentially their compliance to deal with the intermittent customer grievances that will occur. This is unavoidable for any sizeable company though so look cautiously and keep the numbers in perspective. 15 complaints out of one million isn't bad. Particularly if only 2 out of the 15 weren't decided upon satisfactorily. Start unravelling all your reverse phone lookup mysteries immediately with the Reverse Phone Service database!