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It couldn't hurt to test out other sites for user reviews of a source either. You will indeed discover a more complete picture of them, the quality of their findings, and possibly their compliance to handle the occasional customer grievances that will occur. This is unavoidable for any sizeable company though so look carefully and keep the numbers in perspective. 15 complaints out of one million isn't horrible. Especially if only two out of the 15 were unable to be resolved satisfactorily. Begin deciphering all your reverse phone lookup mysteries today with the Reverse Phone Service database!